• Corporate clients

If you do regular transfer payments you are charged ZERO TRANSFER FEES.

• Private Clients

For all transfers there is a small transfer fee however it is cheaper than the bank charges plus we endevour to ensure there is no receiver fee* charged on the receiving bank ensuring that our fees are at least 50% cheaper than using your bank.

*Please ask your Customer Service Representative
**This is the wire fee from the US. Receiver and wire fees cost in total $USD25 which is approximately 60% cheaper than using a US bank.

Phone our currency desk. Click here to see your local office. Alternatively email funds@transfermate.com to confirm that you have made a transfer.

Once your funds have cleared in our Client account, the converted funds will be credited to your nominated overseas account in no longer than 2 working days.

Please remember that transfers must be uploaded by 12pm to be processed on the same day!

To assist the world wide fight against the funding of terrorism and money laundering activities, world wide laws require TransferMate to obtain, verify and record information that identifies each person who opens an account with us. This can be done in many ways, some of which may require you to provide documentation. Below are examples of documentation that may be required. Your customer service representive will guide you through this process.

Examples of Information required

When you open an account, your will be asked for information such as your, Name, Date of birth, Address, Identification numbers and source of funds. To verify this information, transfermate uses the latest available technology, but you maybe asked for identification documents such as, certified copies of documents showing nationality, residence, your address and a photograph of you. Typical verification documents are your passport/drivers licence plus a utility bill/bank statement.

Companies

When you open an account, a corporation, partnership, trust or other legal entity may need to provide other information, such as its principal place of business, local office, employer identification number. To verify this information, Transfermate uses the latest available technology but you may be asked for certified articles of incorporation, government-issued business license, a partnership agreement or a trust agreement.

Certification

If you are required to provide certified copy documents, they must be of good quality, signed and dated with the words "True copy of the original" (or similar) and can be certified by the following people: accountant, lawyer, police officer or your bank manager. If you cannot get one of these people you customer relationship representive will work with you to find an appropriate substitute The person certifying the ID document should be contactable so please write their contact details on the copy of the document. This information needs to be scanned back to us and the originals posted to the firm. TransferMate may conduct additional security checks on clients at our discretion.

Your Customer Service Representive will contact you to assist you with this process

We may not be able to open an account or carry out transactions for you. If you already have an account, we may have to close it.

Details of your specific requirements to open an account with TransferMate will be communicated to you by your customer services representative.

Money laundering is the process by which criminally obtained money or other assets are exchanged for "clean" money with no obvious link to its criminal origin.

The law requires us to monitor any unusual or suspicious transactions of any size taking place where we have reason to believe the money is derived from illegal activity. Any suspicious transactions will be reported.

The law also requires us to keep full records of all transactions, together with copies of identification provided. We are unable to process any transaction where this information is withheld. Proof of address and proof of funds may be required in certain cases – please see KYC guidelines.

We require cleared funds to be received into our bank account before we can process your money transfer. Please note this account has been designated a client account with our bankers, meaning it can only hold client money. Please see the Account Details tab for the relevant account specific to your transfer destination.

You can wire money to most destinations in the world using TransferMate.

The exchange rates we offer fall in between the Inter-bank rate (the truest exchange rate) and the rate offered by high street banks and Bureau de Changes, thus under-cutting the banks and passing that saving on to you in the form of great rates.

Our site uses Secure Socket Layer (SSL), 128 bit encryption to protect your transaction details. 128 bit encryption is the latest and strongest data encryption techniques commercially available for securing information between you, our client and our website.

SSL works by encrypting/scrambling data from our website to your computer. The data is encrypted on our web server and can only be decrypted/unscrambled by the person with the correct decrypt/unscramble key.

You can verify our sites use of SSL in two places, by the user of "s" in https in the address bar of the site and by the padlock in your status bar at the bottom of your web browser.

There is no maximum amount one can transfer.

The minimum amount that may be transferred is
From Australia          AUD1,000
From Canada           CAD1,000
From Europe             €1,000
From New Zealand     NZD1,000
From South Africa      RD10,000
From the UK             £1,000
From the USA           USD$1,000

We only except electronic funds transfer.

TransferMate is also a direct debit authorizer and as such we can now provide clients in Ireland, UK, USA, Australia and New Zealand with a direct debit option allowing them to book a money transfer through our website and have it paid automatically to your beneficiary without any further action. To avail of this payment method you must first be registered for direct debit with TransferMate. For more information on direct debit setup email funds@transfermate.com

Australia
Account number (varies in length depending on the bank)
BSB (Bank-State-Branch number - normally 6 digits)

New Zealand
Branch Code (6 digits in total, 2 for the bank and 4 for the branch)
Account number (7 digits)
Suffix (either 2 or 3 digits)
NZ accounts are always written in the following format: branch code-account number-suffix, i.e. 12-1234-1234567-12/3

South Africa
Account number (varies in length depending on the bank)
Branch Code (normally 6 digits)

UK & Ireland
Account number (varies in length depending on the bank)
Sort code (6 digits)
IBAN No.

Poland
26 digit account number. Comprising the first 6 digits of sort code and the remaining 20 are the account number.

Yes, this is called a batch payment and is popular for any company needing to make multiple foreign currency payments. You simply send us a list of the payments you need to make. Our currency desk will contact you and tell you what the total will be in your local currency. You then send us just one payment and we handle the multiple payments for you. Click here to see more details.

Interpay Ltd trading as Transfermate, endeavours to meet the highest customer service standard. If you feel that we have not achieved this goal we have set up a complaints handling process at the following page: Complaints Process

Interpay Limited, trading as Transfermate, is a licensed Payment Institution, authorised and regulated by the Central Bank of Ireland. A Payment Institution is a classification of Financial Institution created by the European Union Payment Services Directive 2007, to allow non-banks to complete in the payments market.

The authorization regime for Payment Institutions is similar to that which is already applies to banks and investment firms. Undertakings are required to obtain authorization as a Payment Institution before commencing the provision of payment services.

As a licensed Payment Institution Interpay Ltd are required to fulfil sound administrative, risk management and accounting procedures, proper internal control measure, have directors and managers that have good repute and posses appropriate knowledge and experience, as well as shareholders that are suitable taking into account the need to ensure the sound and prudent management of a payment institution.

As a licensed and regulated Payment Institution Interpay are required to protect our Client monies as follows:

• Hold all client funds in segregated client funds account;
• Ensure that the bank holding the funds knows that the funds are not the Payment Institutions, and in the event of insolvency of the Payment Institution, the bank is to hold the funds in trust for the client;
• Reconcile the client accounts on a daily basis;
• To hold capital against each transaction that it processes;
• Screen all parties involved in a transaction against various Sanctions List, which are lists of know terrorist and outlaws.

Therefore clients who contract with Interpay are assured, that in the event the company goes into liquidation, the Client monies are held in trust by the bank for the Client, preventing the Liquidator gaining access to them.